Shipping Policy

Effective Date: July 28, 2026

Shipping Policy

Sunshine BioLabs is committed to processing and shipping orders as quickly and accurately as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders begin processing after:

• Payment has been successfully authorized.
• Any required fraud or order verification has been completed.
• All products are available for fulfillment.

Processing times are estimates based on business days and do not include weekends or recognized holidays.

During periods of high order volume, promotions, severe weather, or other unforeseen circumstances, processing times may be extended.

Shipping Methods

Available shipping options and estimated delivery times are displayed during checkout.

Shipping carriers and available services may change without notice based on destination, service availability, or operational needs.

Order Tracking

When available, a shipping confirmation email containing tracking information will be sent once your order has been shipped.

Tracking information is provided directly by the shipping carrier and may take time to update after a shipment has been accepted into the carrier’s network.

Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

If you notice an error with your shipping information, please contact Sunshine BioLabs immediately.

While we will make reasonable efforts to update an address before shipment, address changes cannot be guaranteed once order fulfillment has begun.

Orders returned because of an incorrect or undeliverable address may be subject to additional shipping charges before reshipment.

Carrier Delays

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Sunshine BioLabs is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Severe weather
• Natural disasters
• Carrier service interruptions
• High shipping volumes
• Transportation disruptions
• Customs processing
• Government actions
• Incorrect customer-provided addresses

Delivered Packages

A shipment is considered delivered when the shipping carrier marks the package as delivered to the address provided during checkout.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting the shipping carrier.
• Waiting a short period, as some carriers mark packages as delivered before final drop-off.

Sunshine BioLabs is not responsible for packages that are lost or stolen after confirmed delivery.

Lost or Damaged Shipments

If your order arrives damaged, incomplete, or appears to have been lost during transit, please contact us as soon as possible.

To assist with your claim, please provide:

• Your order number
• Photographs of the shipping box
• Photographs of the shipping label
• Photographs of the product(s)
• A description of the issue

Carrier claims may require additional documentation before a replacement or refund can be issued.

International Orders

International shipping may be available for select destinations.

Customers are solely responsible for:

• Confirming import eligibility
• Complying with local laws and regulations
• Paying any applicable customs duties, taxes, brokerage fees, or import charges

Sunshine BioLabs is not responsible for shipments delayed, refused, seized, or destroyed by customs or other government authorities.

Shipping Restrictions

Sunshine BioLabs reserves the right to limit, refuse, or cancel shipments to certain locations where shipping restrictions, legal requirements, or operational limitations apply.

Policy Updates

Sunshine BioLabs may update this Shipping Policy from time to time. Changes become effective upon posting the updated policy on this page, and the Effective Date will be revised accordingly.

Contact Us

If you have questions regarding this Shipping Policy or need assistance with an order, please contact Sunshine BioLabs through our Contact page.

For faster assistance, please include your order number in all shipping-related inquiries.